NAIRI

Dear client,

The information published on our website is true and upgraded periodically. If you have used the services of our Company and as a result have any complaints , we recommend to fill in the form and submit it to the head office of our Company (Avet Avetisyan 116/1 and 116/5 Yerevan, RA) or send an e-mail info@imnairi.am.

The final written response of the complaint of the customer is provided  by the company within 10 workdays counting from the next working day of receiving the complaint.

NAIRI INSURANCE highly appreciates its well-deserved reputation and tries to meet customers’ requirements. You can call our 24-hour phone number to obtain additional information about our services or to state your opinion about the services provided: (+374 10) 50 00 10

 

Clients have right to protect their interests through Financial System Mediator. www.fsm.am

Financial System Mediator` https://fsm.am/ 

You can submit a claim to the Mediator online
Visiting office
7th floor of “Elite Plaza” Business Center, 15 Khorenatsi str., Yerevan, 0010, Armenia
Via phone call-060 70 11 11, ext.: 100
Via Email-info@fsm.am
Working hours
Monday – Friday, 09։00-18։00
Break hours - 13:00-14:00
*The Case handling group provides services during the break hours as well.

 

Armenian Motor Insurers' Bureau` https://www.appa.am/
In case of complaints related to CMTPL the individual customer can turn to Bureau
Address-Armenia, 0010, Yerevan, Hanrapetutyan St., 22 Building, Area 2
Tel.-374-11-551755
E-mail- info@appa.am 
Working hours
Monday – Friday, 09։00-18։00, expect holidays
Break hours - 13:00-14:00

 

 

 

Complaints Review Procedure*

 

What to do, if You have a complaint?*

 

Customer Complaint form for filling

 

Announcement for obtaining information from the Company

 

*The documents You may find in the Armenian version of the page.