Frequently Asked Questions
HOW DO I USE HEALTH INSURANCE PACKAGE? DO I HAVE TO MAKE A PRIOR APPOINTMENT WITH THE DOCTOR BEFORE CALLING THE INSURANCE OFFICE?Yes, you have to make an appointment. You can contact us at 010 500010 or register your claim online.
CAN I CHANGE A MEDICAL INSTITUTION DURING THE CONTRACT PERIOD?When purchasing a contract, the insured party chooses one of the partner medical institutions to their preference and makes use of the services provided by that institution throughout the contract period.
HOW SHOULD THE CASE BE REPORTED WITHIN TRAVEL INSURANCE COVER PROGRAMME?When clients sign their travel insurance cover contract, they learn the insurance terms and are given the contacts of the support agency. Cases should be reported by calling the listed numbers and the instructions of the support company should be followed.
Another option is to contact NAIRI INSURANCE through Viber and to share with the insurance company the doctor’s prescriptions, payments and receipts. The case should be reported in writing to the insurance company within ten business days of the arrival in Armenia.
WHAT HAPPENS IF THE INSURED PARTY SUDDENLY STARTS FEELING BAD, HAS BEEN HOSPITALIZED AND HAS NOT MANAGED TO CONTACT THE SUPPORT AGENCY?When making any payment, keep the receipts and accompanying medical papers. As you arrive in your country, submit them to the Insurance Company within ten working days.
DOES THE INSURANCE COVER DRUG EXPENSES?It does if the drugs were purchased through the doctors’ prescriptions for the case covered by insurance.
CAN AN INDIVIDUAL PURCHASE A TRAVEL INSURANCE COVER WHEN ABROAD?No, the contract should be purchased prior to their departure.
CAN THE CONTRACT BE TERMINATED BEFORE IT ENTERS INTO FORCE?To terminate a contract the passport of the insured party and two copies of the contract should be produced.
WHAT SHOULD THE INSURED PARTY OR PERSON DO IN CASE OF AN ACCIDENT?If there has been an accident, the Insured Party has to immediately call the Company at the mentioned telephone number.
FOLLOWING THE ACCIDENT WHEN SHOULD THE CLAIM APPLICATION BE SUBMITTED?The Insured Party has to submit a written report to the Insurance Company within three days of the accident.
IF I HAVE RECEIVED THE INSURANCE COVER AND THE INSURANCE PREMIUM HAS DECREASED, IS IT POSSIBLE TO RESTORE IT?On the receipt of insurance cover, the Insured Party has the right to restore the initial insurance cover through an additional insurance premium. For example, if your contract states the insurance coverage to be 500, 000 AMD and if you have suffered a property damage received a cover of 200, 000 for it, then your insurance coverage makes already 300, 000 AMD. However, if you make a further insurance premium payment, the initial coverage will be restored.
DOES THE INSURANCE COMPANY AFFORD THE RIGHT TO CLAIM REIMBURSEMENT OF THE COVER FROM THE PARTY THAT INFLICTED THE DAMAGE?Yes, since the contract states that on the payment of insurance cover, the Insurance Company is granted the right of the Insured Party to to seek reimbursement for the payout.
For example, if an X party is responsible for the inflicted damage, you will not have to be involved in any legal disputes with that X party, as the Company will cover your loss and is granted the right to claim back reimbursement from the Party.
